Part A: Individual Analysis

Step $1.$ Read the scenario that follows and the

accompanying exhibits associated with the

termination of a customer service representative.

Then follow these steps to ensure that the

termination is carried out appropriately:

$1.$ The first step is to investigate the situation to make

sure the supervisor$$s claims are true. Whom will

you contact? What questions will you ask? What

precautions should you take to ensure that your

investigation is confidential and legally appropriate?

$2.$ Ensure that the necessary documentation is in place

based on the discipline policy and your expertise as

an HR manager.

$3.$ Assume that the termination is in fact warranted.

Managers typically hold termination meetings at

The Daily Register, but it is not unheard of for the

HR department to conduct this meeting. Given

the available information, who should conduct the

meeting? What steps will you take to prepare the

manager and$/$or yourself for this meeting? Prepare an

agenda for the termination meeting.

$4.$ The Daily Register has some guidelines for severance

packages, benefits, and outplacement services, but

they are very informal and typically decided on a

case$-$by$-$case basis. In this situation, what would you

recommend for Jeanette?

Step $2.$ Write a one$-$page memo in which you take a

position on each question raised in step $1.$