PART A: John is managing an organisation whose dispersed workforce has diverse skills and is able to use modern information technology. For effective and efficient operation, John could form a virtual cross-functional team. Compare and contrast the terms effective and efficient as used by management experts. Illustrate your answer with examples in the production of goods or services. [10 marks]

PART B: Integrity and confidentiality are two of the key principles of ethical behaviour. Distinguish between the two principles. Illustrate your answer with real life examples in management. [10 marks]

PART C: Ms Jane, a project manager, would like to build a team of experts to complete a project in Information Technology within three months. Ms Jane is aware of the four-step process in building effective and efficient teams but has forgotten step 3, Norming. Describe Norming, in detail, to Ms Jane.[10 marks]