Question: Part A: When comparing the costs associated with quality (preventative, appraisal, internal and external), which one could have the biggest effect long term? Part B:

Part A: When comparing the costs associated with quality (preventative, appraisal, internal and external), which one could have the biggest effect long term? Part B: In your opinion which of the following three factors can influence a company's quality the most: brand reputation, product quality, global opinion

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