Part B

$(2\mathrm{.}1,2\mathrm{.}2)$

Provide an example of a difficult conversation that you conducted at work.

Please provide detailed answers to the following questions:

What was the issue?

What were the facts?

How did you present the facts? Please provide three examples of statements that you

said during the conversation.

How did you collect information from your audience? Please provide three examples.

What techniques did you use to ensure you are demonstrating active listening?

How did you engage with your audience?

How did you ensure that you did not get distracted during the meeting?

What options did you come up with to solve the issue?

What other team members were involved in the discussion, and what was their

contribution?