Part B Case Study (20%) (24 hour, open book assessment) Answer all the questions based on the Motivating an A whos getting Fs case study. Clear, well-structured answers that show deep understanding of the management theories covered in the unit materials (including prescribed readings) are required to obtain marks equivalent to a Distinction or High Distinction. There are FOUR (4) questions. Each question is worth 5 marks. In total, your response should not exceed 1000 words (10%+/- allowed). No referencing is required. Case Study: Motivating an A whos getting Fs (pre seen 24 hours before start of assessment) You have definitely reached a low point. Frustrated by an employee who is uncooperative, unmotivated and sloppy about his work, you have resorted to writing a Dear Abby style letter to a columnist in a popular business magazine. Letting out a heavy sigh, you scroll back to the top of your screen to review your work: Dear Business Guru, A few months ago, I was promoted into my first management job at the greeting card company where I work. I inherited a whiz-bang team, full of talent and energy, with the exception of one person lets call him Jerome. Unlike the others on our team, he is uncooperative and unmotivated, and his work is sloppy, even though I know he can do better! Several veteran employees have told me Jerome used to be the crown jewel in the team, working hard, collaborating and generating great ideas. But now hes altogether different. Im reluctant to fire him for two reasons: from a technical standpoint, he would be difficult to replace; and our division is under an indefinite hiring freeze. But his attitude and performance are having a negative impact on the rest of the team. What can I do to pull this guy out of a slump? Evidently, he used to be quite the employee and I need him to be that star employee again. Pausing for a moment before hitting send, your eyes fall on an old management book. Grabbing it, you say to yourself, Theres got to be something in there to help me. But as you flip through the pages, you cant help thinking of all the time youve already spent on this guy. Maybe you should just fire him and be done.

Question1

In your opinion, which two motivational theories do you think Jerome's manager should apply in helping him rekindle his spark? Why? Note: In responding to this question, you are allowed to make reasonable assumption behind Jeromes demotivation. If you do so, please mention those assumptions in the response. (5 marks)