Part B

Once you have worked out how you will solve the issue, and you have approval to start you can begin to troubleshoot the computer system.

Q1. Identify what legislation, Health and Safety requirements, codes, regulations and standards would relate to your work when fixing this issue.

Q2. Identify on how you can edit and improve upon the Problem Resolution form, then apply these changes.

Part D

When you have finished fixing the problem with the computer, you need to test to ensure that the problem is really fixed.

Q1. Identify and implement preventative measures to support ongoing maintenance strategies.