Part C: Evaluate Customer Service Strategy

Task Instructions

Read the following email and then complete the tasks that follow:

To:

Jay Gartner $($Jay$.$gartner@cbsa.com.au$)$

From:

Henry Thomas $($Henry$.$thomas@cbsa.com.au$)$

Date$/$time:

Monday $12$:$25$ p$.$m$.$

Subject:

Customer Service Strategy Review

To Jay,

Now that the new Customer Service strategy has been up and running for a while, I wish to share some results against the service standards you developed:

Service Standard $1$: service standard was achieved.

Service Standard $2$: service standard was not achieved.

Service Standard $3$: service standard was not achieved.

Service Standard $4$: service standard was achieved.

Based on these results, I would like you to review your experiences and document the lessons learned during this process, including the following:

What worked well?

What didn$$t work so well?

What improvements could be made to the Customer Service strategy?

Kind Regards,

Henry Thomas

Operations Manager

$300$ Fictional Way, Sydney, NSW $2000$

Phone: $1800111222$

www$.$cbsa.com.au

Review the Customer Service Policy & Procedures and Customer Service Plan you developed in the previous task and the results of the customer service standards in the email, then answer the following questions:

What worked well?

What didn$$t work so well?

What improvements do you recommend to the customer service strategy?