Part C: Evaluate Customer Service Strategy Task Instructions Read the following email and then complete the tasks that follow: To: Jay Gartner $($Jay$.$gartner@cbsa.com.au$)$ From: Henry Thomas $($Henry$.$thomas@cbsa.com.au$)$ Date$/$time: Monday $12$:$25$ p$.$m$.$ Subject: Customer Service Strategy Review To Jay, Now that the new Customer Service strategy has been up and running for a while, I wish to share some results against the service standards you developed: Service Standard $1$: service standard was achieved. Service Standard $2$: service standard was not achieved. Service Standard $3$: service standard was not achieved. Service Standard $4$: service standard was achieved. Based on these results, I would like you to review your experiences and document the lessons learned during this process, including the following: What worked well? What didn$$t work so well? What improvements could be made to the Customer Service strategy? Kind Regards, Henry Thomas Operations Manager $300$ Fictional Way, Sydney, NSW $2000$ Phone: $1800111222$ www$.$cbsa.com.au Review the Customer Service Policy & Procedures and Customer Service Plan you developed in the previous task and the results of the customer service standards in the email, then answer the following questions: What worked well? What didn$$t work so well? What improvements do you recommend to the customer service strategy?