PART D: CREATIVE PROBLEM-SOLVING (20 MARKS) Organisations might have to learn how to adjust their business operation approach to sustain or recover their business loss as a result of the COVID-19 pandemic. Some of these approaches are COVID-inspired approaches that could have a long-term impact on business operations. Malaysia like many other countries, has lifted the lockdown and the economy has resumed as usual. Most family-friendly attractions like the national zoo, Aquaria and museum started to receive maximum visitor capacity after many months without visitors. However, the operators of family-friendly attractions need to ensure the availability of the standard operating procedures (SOP) that can handle the influx of visitors that are visiting to their place. Assuming you are one of the operators of family-friendly attractions. Your task is : Select and define any FOUR (4) strategies from the SCAMPER technique to ensure the SOP could accommodate the rising number of visitors that are visiting your place. Then, describe how each SOP works to handle the crowds of visitors. In the example below, in the SCAMPER technique, S represents substitute. Please create any strategy other than substitute since it was taken as an example below. Marks will not be granted if you select substitute. Example: If I were the operator of a family-friendly attraction, I will select Substitute (choice of technique). Substitute is a replacement method in the current process (definition of substitute). Previously ticket was sold at the counters. To avoid crowds from having long queuing to buy the ticket. I will substitute my selling platform by requesting visitors to purchase the tickets from our website (elaboration on how substitute works). Your answers