PART I. MULTIPLE CHOICE. ( 10 marks) Direction: Select the letter of the correct/best answer. 1. To avoid support and maintenance probiems with the integrated system it is important to create a IT help desk and support. A) strategic B) business C) centralized D) network E) distributed 2. Because systems integration often involves sharing information across departments, this often creates among the functional departments. A) power conflicts B) new opportunities C) network failures D) better decisions 3. The first step in systems integration is to take inventory of the various IT being used in the organization. A) resources B) databases C) hardware components D) integrated systems E) web-enabled applications 4. The business process view flattens the organization from a hierarchical to a structure. A) vertical B) relational