PART I. PREPARING A PROCESS ARCHITECTURE. (10 marks) Direction: Given the Balance Scorecard of ZZZ Corp., prepare a process architecture. Marking Scheme: Correct Management processes and relationship/s (3 marks), correct core processes and relationship/s (3 marks), correct, correct support processes and relationship/s (3 marks), overall presentation of the architecture (1 mark) = 10 marks). ZZZ Corporation Balance Scorecard Business value Total cost of ownership Long-term value benefit Short-term profitability Shareholder value ERP implementation cost Economic value added (EVA) Net product value (NPV) improvement Strategic benefit Strategic positioning ERP budget control User orientation User information responsiveness User information satisfaction Information quality User friendliness User information reliability Customer satisfaction External data compatibility User information assurance Customer relationship Service quality Develop strategy Implement strategy Manage risk Plan Materials Resource Purchase Materials Manufacture products Market products Manage personnel Manage information Manage assets Distribute products Manage customer services Organizational culture Continuous learning Communication Interpersonal trust Employee turnover rate Information integrity Commitment IT goals and values ERP use motivation IT competence Multiskilled workers Information ownership Internal processes Future readiness