PART II. APPLICATION. CREATING A PROCESS PORTFOLIO (10 Marks)

Direction: Read, understand, and analyze the following business scenario and perform the requirement stated below.

A university defined four core processes in relation to teaching. An evaluation of strategic importance, health, and feasibility using a survey among the department chairs has resulted in the following assessment:

Develop and Manage Study Programs: Importance 75%, Health 50%, Feasibility 45%.

Market Study Programs: Importance 85%, Health 60%, Feasibility 70%.

Schedule Courses: Importance 65%, Health 70%, Feasibility 60%.

Deliver Courses: Importance 95%, Health 45%, Feasibility 65%.

Manage Student Services: Importance 75%, Health 50%, Feasibility 75%.

Manage Facilities: Importance 45%, Health 35%, Feasibility 30%.

Requirements:

1. Draw a process portfolio (6 marks) and

2. Suggest one process to be selected for process improvement (2 marks).

3. Justify your choice (2 marks).

Paste or attach Process Portfolio output in the Response Template below.