Question: Part II: Ruby's Receptionists Ruby is the name of a company operating out of Portland, Oregon, that has a team of smart and cheerful virtual

Part II: Ruby's Receptionists Ruby is the name of a company operating out of Portland, Oregon, that has a team of smart and cheerful virtual receptionists that you can hire to carry out all your customer interactions - remotely. Ruby aims to deliver the perfect mix of friendliness, charm, can-do attitude, and professionalism to all its client's customers calls. Best of call, customers believe the Ruby receptionists are working right in your office, not in Portland, Oregon. Ruby promises to bring back the lost art of human interaction by delighting each and every customer who calls. Explain the importance of customer service for customer relationship management. Do you agree that a company can improve customer service by hiring Ruby receptionists? If you own small business, would you be comfortable hiring Ruby receptionist? Why or why not?

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