Passive$-$voice verbs may be preferable in breaking bad news because they enable you to emphasize actions rather than personalities. Compare these two refusals:

Example

Active voice: We cannot send any executives to the World Economic Forum Annual Meeting in Davos, Switzerland, this year.

Passive voice: No executives can be sent to the World Economic Forum Annual Meeting in Davos, Switzerland, this year.

Your Task. Revise the following refusal so that it uses passive$-$voice instead of active$-$voice verbs:

We cannot examine new patients until we have verified their insurance coverage.