Performance Issues Senario;

time ago, the CBSA Board decided to implement a new Customer Relationship Management (CRM) system. The new system is designed to allow management of client appointment scheduling, payments, requests, complaints, records including any interactions with CBSA, and general client management work. the IT department did most of the project work installing and configuring the new system, you were responsible for managing the implementation of the system as it is a tool primarily used by the Sales & Marketing team. Since the system was released three days ago, your inbox is flooded with complaints from both staff and clients. It appears that the daily performance reports have not been completed and client records are not able to be accessed. Invoices that should have been sent automatically to clients have not been sent, and clients have been turning up for appointments to find that they have been double booked.

seems to have be two main issues that need to be resolved:

-sales and marketing staff have not been adequately trained to use the new CRM

-some configuration and settings issues that the IT department didnt properly configure need to be resolved and tested

-a request to attend a meeting tomorrow at 10 a.m. to address the issues that have come up

-request for your team members to think about ways to move ahead with the crisis, including letting them know you value their input and that you would like a group brainstorming session with positive suggestions for ways to address the IT issues

-assign your two team members for specific jobs to do before the meeting tomorrow

how can i put this in an email body of context? im not sure how to write it. Thank you