Performance Management Scenario $|$ Module $5$

Please read the following article about how Deloitte radically changed their performance management strategy. Then, answer the questions located after the article.

Case Study: A New Approach to Performance Management at Deloitte $($links to article$)$

By Jeff Orlando and Erica Bank

$"$It was an investment of $1\mathrm{.}8$ million hours across the firm that didn't fit our business needs anymore." That's how partner Rob Massey, Deloitte Tax LLP$,$ described the performance management system he used for his first $12$ years at Deloitte. "Once a year, we looked back at what people did and then