Performance Management You are the HR Manager for a Technology firm that provides customer service to customers digitally through online chat and email responses. You have a group of 25 employees who are scheduled to work to provide support to customers 16 hours per day. Employees rotate on shifts of 8hrs each. The work arrangement is remote and employees are provided with the technology to work from anywhere during their shifts. You have been asked to prepare a Performance Review plan/startegy for employees of this support group. Some simple metrics below: Attendance required: 80% Response time: within 3 mins of message received by employee Customer Rating: 75%+ Completion of inquiry rate: 85% For the Assignment do the following 1. Determine how you will assess for Developmental and Administrative aspects of performance management 2. Develop a score card (with standards included) 3. Create a 360 Evaluation and the criteria of who will participate in the evaluation 4. What is the process of review (scorecard & 360) 5. Ensure you refer to the right methods and processes as discussed in class and in the readings to develop your Plan/strategy. 6. Ensure you are able to provide a brief description of why you selected the method or process you have chosen for your plan