1. Performance reviews:

   	A.	Identify past, present, and future performance
   	B.	Identify discrepancies between what the employee and the manager rate the employees performance
   	C.	Renegotiate goals that were previously set too high and unrealistic targets
   	D.	Are primarily used to identify pay increases and promotions

Question 23

1. Strategic planning:

   	A.	Describes the desired future position of the company
   	B.	Defines the organizations purpose, reason for existence, and the plan for how it will achieve its goals
   	C.	Includes the mission, vision, goals, and strategies, that cascade down to all organizational levels
   	D.	All of the above

Question 24

1. As a coach we must understand the impression we create by the way we communicate. Paralinguistics is defined as:

   	A.	What we do while talking and listening to others
   	B.	How we say our words
   	C.	How we convey a challenging situation
   	D.	What we actually say