Question: Peter has been asked to lead a new cross - functional team, formed for the purpose of evaluatirig and resolving a quality control issue that's
Peter has been asked to lead a new crossfunctional team, formed for the purpose of evaluatirig and resolving a quality control issue that's recently developed in the manufacturing area: Peter is familiar with team development and performance models, which will likely be helpful since none of the team members have worked together on a team before. Initial interactions were professional and calm; as team lead Peter proceed to clarify the team's purpose and setup with them the preferred ground rules. As the project work began, it appeared that progress was being made and Peter was relieved. This didn't last long though; soon conflicts emerged regarding the goals, roles, and contributions of various team members. There were successful efforts at cohesiveness by some members and some work accomplished; however, the challenging interactions continued and several members threatened to quit the team, making it impossible to normalize relationships and for work progress. Peter is dealing with a team that needs his guidance moving through the
performing
phase of team development.
storming
norming
developing
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