Peter has been working for York Bakery for about three months now. He has been doing an acceptable job until this week. Peter's supervisor, Susan, has called him in to discuss the drop in performance. (Note: Susan's meeting with Peter and/or a meeting held by Tim with Susan and Peter can be role-played in class.) Susan: Peter, I called you in here to talk to you about the drop in the amount of work you completed this week. What do you have to say? peter: Well, I've been having a personal problem at home. Susan: That's no excuse. You have to keep your personal life separate from your job. Get back to work, and shape up or ship out. Peter: (Says nothing, just leaves.) Susan goes to her boss, Tim. Susan: Tim, I want you to know that I've warned Peter to increase his performance or he will be fired. Tim: Have you tried to resolve this without resorting to firing him? Susan: Of course I have. Tim: This isn't the first problem you have had with employees. You have fired more employees than any other supervisor at York. Susan: It's not my fault if Peter and others do not want to do a good job. I'm a supervisor, not a babysitter. Tim: I'm not very comfortable with this situation. I'll get back to you later this afternoon. Susan: See you later. I'm going to lunch. Answer the following questions. Then in the space next to the questions, state why vou selected that answer 1. There a human relations problem between Susan and Peter. a) is b) is not 2. Susan has attempted to create a situation. a) lose-lose b) win-lose c) win-win Instructor: Yervant Nessimian E-mail: Yervant.nessimian(ahansoncollege.com 3. Susan an advocate of the total person approach. a) is b) is not 4. Through the systems effect, Peter's decrease in output affects which level of behavior? a) individual b) group c) organizational d) all three levels 5. The scope of study illustrated in this case covers: 5. The scope of study illustrated in this case covers: a) behavior b) human relations c) performance d) all three 6. The focus of study by Susan is: a) individual/behavior b) individual/performance c) group/human relations d) organizational/performance 7. The focus of study by Tim should be: a) individual/behavior b) group/behavior c) group/human relations d) organizational/performance 8. Later that afternoon Tim should: a) reprimand Peter b) talk to Peter and tell him not to worry about it c) bring Susan and Peter together to resolve the problem d) do nothing, letting Susan handle the problem herself e) fire Susan 9. The major human relations skill lacking in Susan is: a) being optimistic b) smiling and developing a sense of humor c) thinking before you act d) being genuinely interested in other people 10. Tim work with Susan to develop her human relations skills. a) should b) should not