Pets$-$R$-$awesOMe has developed a specific process to track and resolve orders reported damaged through shipping by customers. For some reason, there are large numbers of these. The following process is used to handle such issues. There is one employee per step.

To ensure that no claims $$fall through the cracks$$ the process adheres to $$lean principles.$$ Specifically, a claim for an order is handed from one station over to the next one only when the next station is ready to process the order $($i$.$e$.,$ the stations are not allowed to have an inbox where orders accumulate$).$

a$)(3$ points$)$ What is the throughput time $($i$.$e$.,$ flow time$)?$Pets$-$R$-$awesOMe has developed a specific process to track and resolve orders reported damaged through shipping by customers. For some reason, there are large numbers of these. The following process is used to handle such issues. There is one employee per step.

To ensure that no claims $$fall through the cracks$$ the process adheres to $$lean principles.$$ Specifically, a claim for an order is handed from one station over to the next one only when the next station is ready to process the order $($i$.$e$.,$ the stations are not allowed to have an inbox where orders accumulate$).$

a$)(3$ points$)$ What is the throughput time $($i$.$e$.,$ flow time$)?$