PG Industries $($PG$\text{'})$ is a relatively new company thet began producing computer chips end other parts used in cars after the slowdown from oversees suppliers. The president of PG$\text{'}$ has tasked

you as the director oftraining with her top priority drafting e new quality control training program for this manufacturing compenyto ensure better quality products end service across severel

company teams $$procurement$,$ distribution, and customer service. You propose the training program to senior management of the three teams but the director of the customer service

department is not convinced this effects their department. This resistance to acceptance and adoption ofthe new training program is beginning to cause the othertwo departments' senior

managers to question the efficacy of such a training program. You know thet without the support of even one of the three departments, the initiative is not likely to succeed. You realize thet this

initiative is important to the president of PC$-$I, end you need to plen and prioritize how you will succeed as the leader to menage this change. Review Exhibit $15\mathrm{.}9$ from yourtextbook$\_$