Question: Pick any two to answer and also respond to two classmates. 1. What is a design document? What is included in a design document? How

Pick any two to answer and also respond to two classmates. 1. What is a design document? What is included in a design document? How is it useful for training? 2. Customer service training involves far transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? What is a curriculum road map? Why is it important? 3. If you were asked to implement a knowledge management system, what would you recommend to ensure that employees shared and accessed knowledge? Explain your recommendations. 4. List the steps in project management. Discuss how each step helps in effective design

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