Picklists in Salesforce.com are used for what? a. Allows users to select a True (checked) or False (unchecked) value. b. Allows users to select multiple values from a list you define. c. Allows users to enter a date or pick a date from a popup calendar. d. Allows users to select a value from a list you define. Qualified potential customers (potential purchase) are known as what in Hubspot? a. Leads b. Deals c. Opportunities d. Transactions In Salesforce.com, Activities can be entered against which type of records? a. Accounts b. Opportunities c. Cases d. All of the above Which is a benefit of opportunity management? a. Sales managers get insight into the pipeline. b. It is a different process for each of your reps. c. It doesn't require sales reps to use Microsoft Dynamics. d. It slows down opportunities to allow for more conversation