Question: Plan and organise workflow for a team operation or activity that takes into account at least three (3) of the following contingencies: a. Delays and

Plan and organise workflow for a team operation or activity that takes into account at least three (3) of the following contingencies: a. Delays and time difficulties. b. Difficult customer service situations. C. Equipment breakdown or technical failure. d. Financial resources. e. Staffing levels and skill profiles. f. Rostering requirements. g. Staff performance. h. Procedural requirements. i. Product development and marketing. To adequately prepare for this task you will need to complete the following steps to monitor and improve business operations: 2. Through close contact with the day-to-day operations, monitor the efficiency and service levels. Document the monitoring undertaken. 3. Review the workplace operations to ensure that they support the overall goals and quality assurance initiatives of the organisation. Document this review. 4. Identify any quality problems and issues in the workflow and, with relevant approvals, make appropriate adjustments to procedures and systems. Record the issues identified, and provide any adjusted procedures and systems. 5. Proactively consult with colleagues about relevant ways to improve efficiency and service levels in the organisation, including the potential for new technologies and other innovations.

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