Planning & Decision Making 1. Define rational decision making. Describe three (3) steps in the rational decision making process. Provide examples of these steps explaining how each could be used when dealing with customer complaints about product quality. Organisational Structure 2. Define organisational structure. Describe (1) functional departmentalisation and (2) product departmentalisation forms. Using examples explain one advantage and one disadvantage of each of these forms of departmentalisation. HRM & Diversity 3. Define human resource management (HRM). Explain three (3) reasons why managers need to be involved in the HRM process of attracting qualified employees. Provide examples to support your explanation. Motivation 4. Define motivation. Describe (1) intrinsic rewards and (2) extrinsic rewards and explain how managers can use both reward types to motivate employees. Provide examples to support your explanation