Please answer (1, 2, 3, 4, 5)

1. If the wait time for a flu vaccination is longer than desired, the clinic should first:
   1. staff more providers who can administer the vaccinations
   2. streamline the paperwork and consent obtaining process
   3. prepare the vaccination supplies in advance of patient arrival
   4. all of the above are correct
   5. b and c, but not a are correct

2. If the average service time is 6 minutes, then the average service rate is:
   1. 1/6 flow unit per minute
   3. 10 flow units per hour
   4. all of the above are correct
   5. only b and c are correct

3. An ideal queuing system provides all of the following, except:

a. adequate capacity

b. prevention of unacceptable wait times

c. avoidance of wasted monetary resources

d. significant idle capacity

e. both a and b are correct

4. The average number of arrivals per unit of time is the:
   1. average arrival time
   2. average arrival rate
   3. average interarrival time
   4. average interarrival rate
   5. cant be determined

5. Most appointment scheduling systems reflect a bias toward:

a. patient preferences

b. staffing convenience

c. providers convenience

d. a and b are correct, but not c

e. a and c are correct, but not b