Please answer 17 and 18

Question 17) George prepares a memorandum explaining the objectives of 1 po a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in A) deciphering the message O B) organizational communication c) lateral communication ( D) decoding the message O E) downward communication Question 18) One of the eight traits associated with leadership is 1 point A) agreeableness O B) emotional stability C) proneness to guilt D) openness to experience O E) conscientiousness