Question: please answer all components 1. Providing a response to patients' minor complaints about their hospital stay is a standard, multi-step process involving, among other things,

please answer all components please answer all components 1. Providing a

1. Providing a response to patients' minor complaints about their hospital stay is a standard, multi-step process involving, among other things, filing and documentation (see table below). On average, BPH has to respond to 130 complaints a day. To smooth the process, BPH would like to assign an employee to each process step. Employees work 8 hours a day. Task (min) Immediate Predecessors A 1 B 1.2 0.5 A D 2.1 B, C E 1.5 D F 2.3 D G 2.8 E, F H 0.8 E 0.8 GH C. a. Construct a precedence diagram (1 point). b. What is the desired cycle time? Round to the second decimal point (2 pts). What is the theoretical minimum number of steps or task sets? (2 pts) d. Balance the line using the longest activity time as a heuristic and depict the process. Show your work (complete table with steps)! (7 pts) e. Display the balanced layout. (1 pt.) f. Compute the efficiency of the process. (1 pt.)

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