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Announcing Temporary Layoffs and Reduced Hours Breaking bad news sensitively, tactfully, and objectively is an essential business communication skill. Doing so helps you communicate your message, preserve the reader's goodwill even if the news is bad, and present a professional image. The goal of this exercise is for you to demonstrate your understanding of the indirect approach to breaking bad news by placing the elements in a bad-news message in the appropriate order. Read the case and answer the questions that follow. You work in the corporate office of Happy Smiles Family Dental, the parent company for 10 dental clinics in various cities in your state. As the result of a recent pandemic, your practice has been forced to close for all visits that are considered nonessential or not urgent. As a result, nearly all employees will be laid off other than one or two receptionists at each office who are needed to answer phones, reschedule appointments, and field patients' requests. Today is Wednesday, and employees know that the governor has closed all nonessential businesses effective Friday afternoon, but the announcement will be the first company-wide message to employees about how the message will affect them. Your job is to break the bad news to employees using the indirect approach to ensure a tactful and supportive message. The following five sentences are ones that will appear in your message. Read the sentences and then answer the questions regarding the order of these sentences in your message. Remember that you want to follow the indirect approach: (1) buffer, (2) reasons, (3) bad news, (4) any good news, and (5) a forward-looking conclusion. You will be able to file for state unemployment benefits, and your health and other benefits through Happy Smile will continue. To learn more about unemployment benefits, please visit our intranet site or contact Tyler Lee at 517-222- 3333. In these unprecedented and uncertain times, our goal is to keep our patients and ourselves safe. Thank you for your commitment to Happy Smiles and to our patients. We look forward to the time when we can reopen, whenever that might be. To that end and to comply with the governor's order, we will close all offices for nonessential appointments beginning March 16. Effective March 16, all employees will be temporarily laid off, except those designated to reschedule appointments and answer phones who will work part time. Which of these statements works best as the buffer? Multiple Choice Effective March 16, al employees will be temporanty laid off, except those designated to reschedule appointments and answer phones who will work part time To that end and to comply with the governor's order, we will close al officers for nonessential appointments beginning March 16. in these unprecedented and uncertain times, our goal is to keep our patients and ourselves sale Thank you for your commitment to Happy Smiles and to our patients. We look forward to the time when we can reopen, whenever that might be You will be able to file for state unemployment benefits, and your health and other benefits through Happy Smile will continue. To learn more about unemployment benefits, please visit our intanet site or contact Tyler Lee at 517-222-3333 Which of these statements presents the reason for the bad news? Mutiple Choice to that end and to comply with the governor's order, we will close all offices for nonessential appointments beginning March Thank you for your commitment to Happy Smiles and to our patients. We look forward to the time when we can reopen, whenever that might be in these unprecedented and uncertain smes, our goal is to keep our patients and ourselves safe You will be able to file for state unemployment benefits, and your health and other benefits through Happy Simile will continue. To learn more about unemployment benents, please visit our intranet site or contact Tyler Lee at 517-222-3333 Effective March 16, all employees will be temporarily laid off, except those designated to reschedule appointments and answer phones who will work part time Which of these statements presents the bad news? Multiple Choice To that end and to comply with the governor's order, we will close all offices for nonessential appointments beginning March 16 in these unprecedented and uncertain times our goal is to keep our patients and ourselves safe Effective March 16, all employees will be temporarily laid off, except those designated to reschedule appointments and answer phones who will work part time. You will be able to file for state unemployment benefits, and your health and other benefits through Happy Smile will continue to learn more about unemployment benefits, please visit our intranet site or contact Tyler Lee at 517-222-3333 Thank you for your commitment to Happy Smiles and to our patients. We look forward to the time when we can reopen, whenever that might be. Which of these statements offers good news or a source of help? O Effective March 16, al employees wit be temporarily laid off, except these designated to reschedule appointments and answer phones who will work part time. Thank you for your commitment to Happy Smiles and to our patients. We look forward to the time when we can reopen, whenever that might be in these unprecedented and uncertain times our goal is to keep our patients and ourselves safe. to that end and to comply with the governor's order, we will close all offices for nonessential appointments beginning March You will be able to file for state unemployment benetts, and your health and other benefits through Happy Smile will continue. To learn more about unemployment benefits, please visit our intranet site or contact Tyler Lee et 517-222-3333 Which of these statements represents the best way to end this message? Mumple Choice Effective March 16, employees will be temporally laid oft except those designated to reschedule appointments and answer phones who will work part time To that end and to comply with the governor's order, we will close all offices for nonessential appointments beginning March 16 You will be able to file for state unemployment benefits, and your health and other benefits through Happy Smile wis continue. To learn more about unemployment benets, please visit our intranet site or contact Tyler Lee et 517-222-3333 Thank you for your commitment to Happy Smiles and to our patients. We look forward to the time when we can reopen, whenever that might be in these unprecedented and uncertain times, our goal is to keep our patients and ourselves safe