Please answer all Question 11

Forecasting time horizons include:

a) long range.

b) medium range

c) short range

d) all of the above.

e) None of the above

Question 12

Products are defined by:

a) value analysis

b) value engineering

c) routing sheets

d) assembly charts

e) engineering drawings

Question 13

Product development systems include:

a) bills of materials.

b) routing charts.

c) functional specifications.

d) product-by-value-analysis.

e) configuration management.

Question 14

Decision trees use:

a) probabilities.

b) payoffs.

c) logic.

d) options.

e) all of the above.

Question 15

Quality is defined as:

a) the degree of excellence at an acceptable price and the

control of variability at an acceptable cost.

b) how well a product fits patterns of consumer preferences.

c) the totality of features and characteristics of a product or

service that bears on its ability to satisfy stated or implied

needs.

d) being impossible to define, but you know what it is.

Question 16

The 3 Rs of sustainability are:

a) reputation, reuse, reduce,

b) reputation, recycle, reuse.

c) reputation, reverse logistics, renewal.

d) reuse, reduce, recycle.

e) recycle, review, reuse.

Question 17

If a Canadian company ship 3 million pallets of an orange juice, a Six Sigma program would require at maximum howmany misplaced pallets?

a) 100

b) 150

c) 10.2

d) 3.4

Question 18

The process of identifying other organizations that are best stsome facet of your operations and then modeling your organization after them is known as:

a) continuous improvement.

b) employee empowerment.

c) benchmarking.

d) copycatting.

e) employee involvement.

Question 19

If parts in a sample are measured and the mean of the sample measurement is outside the tolerance (control) limits:

a) the process is out of control, and the cause should be established.

b) the process is in control but not capable of producing within the established control limits.

c) the process is within the established control limits with only natural causes of variation.

d) all of the above are true.

Question 20

The type of chart used to control the central tendency ofvariables with continuous dimensions is:

a) x bar -chart.

b) R -chart.

c) p -chart.

d) c -chart.

e) none of the above.