PLEASE ANSWER ALL QUESTIONS

5. While system architecture consists of a portfolio of applications, hardware, notworks, and data architecture, system competencies refer to performance measures related to flexibility, security, scalability, capacity, robustness, etc. True False 6. In our class, we discussed an interesting research article about the role of Social Media in Customer Relationship Management and Value Creation. A key findings of the article is that the volume and timeliness of a firm's responses to positive customer messages have a significant positive impact on the firm's market performance. True False 7. Business process reengineering is a quick procfiss but is exceedingly expenstve. True False 8. Workgroups can develop information systems for their own needs, but, over time, this would result in information silos. True False