please answer all questions correctly

QUESTION 16 After Michael's comments during the group discussion, Esther said, "Thank you. I think what you started to say is important, please continue." Esther is: O Encouraging O Harmonizing O Clarifying O Consensus testing QUESTION 17 proposed that all workers seek to satisfy five basic needs. O Victor Vroom O Frederick Herzberg O J. Stacy Adams O Abraham Maslow QUESTION 18 Teams increase an organization's competitive advantage by all of the following, except: Enhancing performance O Increasing responsiveness to customers O Leveraging groupthink Increasing employee motivation and satisfaction QUESTION 19 All of the following exemplify a maintenance role, except: O Compromising O Gatekeeping O Harmonizing O Summarizing QUESTION 20 Which of the following theories alludes to the importance of pay and suggests that pay should be based on performance: O needs theories O retribution theories O expectancy theory O equity theory QUESTION 21 Hamid's manager usually reprimands him when he comes to work late. One day Hamid was on time and his manager did not reprimand him. Which reinforcement technique was Hamid's manager practicing? O Positive reinforcement O Negative reinforcement O Extinction O Valence QUESTION 22 The process by which managers monitor and regulate the efficiency and effectiveness of the members of an organization in achieving its goals, is called: O Planning O Controlling O Organizing O Coordinating QUESTION 23 Which of the following describes a transactional leader? O Aleader who makes subordinates aware of the importance of their jobs to the organization O Aleader who makes subordinates aware of their own needs for personal growth O A leader who motivates subordinates to work for the good of the whole organization O A leader who emphasizes correction and punishment