**PLEASE ANSWER ALL QUESTIONS**

Question 11 (3 points)

Which one of the following is the main purpose of supply chain management (SCM)?

Question 11 options:

A)	To improve customer service

B)	To improve the business process

C)	To improve the integration of all areas of the organization

D)	To maximize total supply chain effectiveness and efficiency

Question 12 (3 points)

Adding value to services and products is a strategy used to reduce:

Question 12 options:

A)	Rivalry among existing competitors

B)	Threat of Substitute Products or Services

C)	Threat of new entrants

D)	Buyer power

Question 13 (3 points)

The process used by organizations to gather information about their competitors' plans, activities, and products is known as:

Question 13 options:

A)	Competitive advantage

B)	First-mover advantage

C)	Competitive intelligence

D)	None of the above

Question 14 (3 points)

Which one of the following is the main purpose of the business process reengineering?

Question 14 options:

A)	To provide the best customer service

B)	To improve the business process by eliminating unproductive activities

C)	To create collaboration in the organization

D)	None of the above

Question 15 (3 points)

XZY Company implemented an online product inquiry, however customers didn't see a value in that new service. This is an example of:

Question 15 options:

A)	Competitive advantage

B)	First mover advantage

C)	Competitive intelligence

D)	None of the above