**PLEASE ANSWER ALL QUESTIONS**

Question 21 (3 points)

Which one of the following statement is NOT TRUE?

Question 21 options:

A)	Customer Relationship Management (CRM) is a strategy

B)	Customer Relationship Management (CRM) is a technology

C)	Customer Relationship Management (CRM) is a technology not a strategy

D)	Customer Relationship Management (CRM) is a technology as well as a strategy

Question 22 (3 points)

ABC is a store located in Kalamazoo, Michigan with potential suppliers in different regions. All things being equal which one of the suppliers should ABC store select?

Question 22 options:

A)	Supplier A in Chicago, Illinois (150 Miles away)

B)	Supplier B in Detroit, Michigan (140 miles away)

C)	Supplier C in Atlanta, Georgia (760 Miles away)

D)	Supplier D in Grand Rapids, Michigan (50 miles away)

Question 23 (3 points)

Which one of the following will best characterize downtime in IT?

Question 23 options:

A)	The unauthorized use, duplication, distribution, or sale of copyrighted software

B)	The period of time when the system is unavailable

C)	The unacceptable use of information technology

D)	All of the above

Question 24 (3 points)

A department store implemented a new IT system to help increase their sales. The company seeks to make a total sale of $10.000 per week. The $10.000 amount is an example of a _________________

Question 24 options:

A)

Metrics

B)

Benchmark

C)	Sales strategy

D)	All of the above are true

Question 25 (3 points)

Which one of the following will best describe the 80/20 customers' profitability rule?

Question 25 options:

A)	80 percent of a company's profits are generated by 80 percent of their customer base

B)	20 percent of a company's profits are generated by 80 percent of their customer base

C)	80 percent of a company's profits are generated by 20 percent of their customer base

D)	All of the above are true