**PLEASE ANSWER ALL QUESTIONS**

Question 31 (3 points)

_________________ measure the impact of IT system on business processes and activities.

Question 31 options:

A)	Efficiency IT metrics

B)	Effectiveness IT metrics

C)	Benchmarking

D)	Website metrics

Question 32 (3 points)

The protection of information from accidental or intentional misuse by persons inside or outside an organization is known as:

Question 32 options:

A)

Ethics

B)

Privacy

C)

Copyright

D)	Information security

Question 33 (3 points)

The key word in Enterprise Resource Planning (ERP) is:

Question 33 options:

A)

Resource

B)

Planning

C)	Enterprise

D)	All of the above

Question 34 (3 points)

Which one of the following statements is true about security?

Question 34 options:

A)	Security makes IT systems ineffective but efficient

B)	Security makes IT systems inefficient but effective

C)	Security makes IT systems inefficient and ineffective

D)	None of the above is true

Question 35 (3 points)

_________________ is a company's ability to maintain its customer base.

Question 35 options:

A)	Retention in CRM

B)	Customer loyalty in CRM

C)	Marketing strategy in CRM

D)	Competitive intelligence