Please Answer ASAP. Thank you!

Submit your weekly journal entry regarding what you learned in this week's soft skills readings. This chapter's topic is Customers and Congruency. In each weekly entry, I would like for you to write 2 paragraphs, each consisting of a minimum of 250 words each. In the first paragraph, please summarize what you learned from your weekly readings. In the 2nd paragraph, please describe how you plan to implement your new-found knowledge in order to develop your "soft skills" in that particular area. Discuss your strengths and weaknesses and your plan of action for improving upon your existing skills. Please give great thought and put great effort into your responses. Your grade will be based on how well-developed your ideas are. think you will find this to be a helpful self-assessment and self-reflection tool that will help you in your professional development as a Service Desk Technician