Question: Please answer both A & B Capital Bank in Doha is doing their Human Resource Planning for the coming year. They identify the following issues:

Please answer both A & B Please answer both A & B Capital Bank in Doha is

Capital Bank in Doha is doing their Human Resource Planning for the coming year. They identify the following issues: Sarah, the Human Resource Manager, has forecasted a surplus of 20 customer service agents. . Two new branches are opening next year. Each of them will require 16 customer service agents positions to be filled. Provide three (3) suggestions that Sarah could use to balance her staffing supply and demand: (6 marks) B. What is a succession plan and how is it used? (4 marks)

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