please answer both if possible

Question 58 1.25 pts One key distinction between products and services is that services are characterized by: O tangible outputs. Osimultaneous production and consumption. O sequential production and consumption. O being capital intensive. Question 59 1.25 pts You have just been named the new president of a small chain of 12 restaurants, so you decide to tour each facility. At one stop, you discover that the staff there is extremely efficient due to a great kitchen design. At another, youve discovered innovative menu items developed by that team. And at another, you learn that location is known for its excellent customer service. You wonder why these qualities arenTMt consistent across all locations. What have you observed? O Valuable knowledge has not been passed along through long-linked technology o Intensive technologies with clients is strong, but is not functioning as well among units O Reciprocal interdependence has failed, and valuable knowledge has not been shared among units Pooled interdependence has prevented the organization from sharing valuable knowledge