please answer both parts

Required informotion Problem 2.1 [LO 2-5, LO 2.6, LO 2-7, LO 2-8, LO 2.9] [The following information opplies to the questions displayed below? Consider the following narrative describing the process of filling a customer's order at a Starbucks branch: Identify the start and end events and the activities in the following narrative, and then draw the business process model using BPMN: the Starbucks customer entered the dive-through lane and stopped to review the mend. He then ordered a Venti coffee of the day and a blacberfy muffin from the barista. The barista recorded the order in the cash register, While the customer drove to the window, the barista filled a Vent cup with coffee, put a lid on it, and retreved the mutfin from the pastry case and placed it in a bag. The barista handed the bag with the muffin and the hot colfee to the customer. The customer has an option to pay with cash, credit card. or Starbocks gift card. The customer paid with a giff card. The barista recorded the payment and returned the card along with the receipt to the customet: Problem 2-1 Port A, Question 13 Assume that you will complete your modei with 12 eienents in the sequence shown below 13. Which of the following is the best label to replace the number 11 ? Multiple Choice Process Cash Payment Prepare order Receive order Provide receipt None of the choices are correct. Required: 14. Which of the following is the name of the BPMN symbol that should replace block 12 ? Multiple Choice A task A gateway An end event A start event An intermediate event