Please answer each question as it appears, you can not skip around to other questions.

Question $1(1$ point$)$

A weakness of Salesforce is that it does not integrate with other apps.

Question $1$ options:

True

False

Question $2(1$ point$)$

In Salesforce, each user is uniquely identified with a username, password, and profile.

Question $2$ options:

True

False

Question $3(1$ point$)$

Salesforce provides real time access to all customer information to enable quick decisions.

Question $3$ options:

True

False

Question $4(1$ point$)$

If you are running into an issue with Trailhead, the first step you should do is to read the FAQ for Trailhead and then contact Trailhead Help.

Question $4$ options:

True

False

Question $5(1$ point$)$

Salesforce is a locally installed software to track customer relationships.

Question $5$ options:

True

False

Question $6(1$ point$)$

$"$CMR$"$ means Customer Managed Relationships

Question $6$ options:

True

False

Question $7(1$ point$)$

CRM does help to streamline processes but it does not help to increase profitability for the firm that uses it$.$

Question $7$ options:

True

False

Question $8(1$ point$)$

Match the definition to the correct term.

Question $8$ options:

Marketing with education, focus on giving value.

Represents a chance for a lead to become a client.

Taking care of leads when they make the effort to contact you.

When your potential customers stage by stage and move through the process of buying something from you.

When a lead first hears about you through to their decision to purchase from you.

$1.$

Content Marketing

$2.$

Opportunities

$3.$

Inbound marketing

$4.$

Sales Funnel

$5.$

Customer Journey

Question $9(1$ point$)$

CRM provides a holistic view of the relationships between your clients, leads, vendors and employees.

Question $9$ options:

True

False

Question $10(1$ point$)$

Salesforce releases new features five times each year.

Question $10$ options:

True

False