please answer for expand the answer i will give the key point please give detail and example please high marks please tq

Question 1 Service plays a very import role in the world of Economic and in recent years service has grown dramatically. Discuss the SIX (6) unique characteristics of service (20 marks)

- lack of ownership

- intangibility

-inseparability

- variablity

-persishability

- user participation

Question 2 . In most organizations understanding customers is the key to success, affirms that every customer comes with FIVE (5) basic needs. Discuss them with appropirate examples. 10 marks

- Service: customers expect what they think is appropriate for the level of purchase.

- Price: customers pay for what they want, not only what they need.

- Quality: products and services to be durable, reliable and functional

- Action: customers expect response to their claims and requests.

- Appreciation: customers need to know that their business is appreciated.