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Yeur Task: Show that you understand and can correctly whire the Parcto Chart and S=amlane Diagram quality management tools asing the following secrarion: - The organization wants fo create a project to address some of the business insiss. Ficase create a Pareto Chart for the known My eBook issues and provide a recomracalation for the scope of the project based on your analysis. - The erganization wants to iniprove the eBlook production process based on some initial process revicw discussions. Create a Swimlane diagram to accurately represent the curreat eBook production process. Based on your analysis, proposse an impeovencet (anb f ) to the eBook production \& quality management process. Identify the improvement, describe the process change (esing the same Sw imlane diagram ee a new one) and explain how it will impeove this businesk. The informative roquized for this Assigament is in the seenarie en the nest page. Quality Management at My eBooks Pshlahing book arder, ekept that the content a delsered dicilaly. Orders are wisally lor stverei top en Custemen esect a high-quality prodact that is formacted for the emenenmenti that their fist Ulers use - incluafing various operating systems, ebook readen, and hardware (deiatis computers, tablets/phablets, and smartphenes?. My e8ocis Staft: - Cintamer Service Represertativer - Senisr Curthomer Service Represemucives - Dualtry mainarart - Production Teatra As part of the standard development process, each ebook goes toreuch sweral eaaley dhechin. When the order in received, a Cuntomer Service Aepesentative widetes they have a conglete order from their Commercial Custemer and then a Senior Customer fervice Aesiesestative verites the order is properfy documented ony lob Order farm. During the Production Fhase. Productican Teams asyembles one e8ool with all required addinsonal liesning easherial fut the job Order to make sure in is ready far production. Onte it in aspeeved by the Quality Assistant, cepies of the requested ebook are preduct in the desired farmats. A second thail? rbook ond format is ready to relewse to the Com mercial Cuntsmer. Some Commereial Cuntomers (and their find Uvers) are compia nire abseut qualtr arsalem a the ebooks they have received from My ebooks. Sometimes the ellock do not work carrectify in the intended envirenment, Sometimes, content is nst diear or mamaans futry. Sometimes. a quality theck will find that not all parts of the reauested brder tave been included in the produced ebook. Other imses ocrier as weil and can be fount in Table 1 . Table 1- Issues with eBooks for 1 Year All of these issues cause some form of rework for the Production Team. Once the Production Teams perform the rework, then the eBook must receive the approval from the Quality Assistant again before being re-created and released to the Customer Service Representative again for their check. Every time the Production Teams must rework an eBook to correct a quality defect, the cost of quality increases. Some initial process review discussions have identified that: - The customer's requirements are never discussed with the Production Teams. - Quality checks are performed on the whole eBook but not on individual components. - Many team members don't see quality as their responsibility, it is something done by others. - eBooks are not always tested in the same environment used by the End Users of the eBook because users have different equipment than the Customer Service Representatives