Question: please answer part d TABLE EX 12.4 Dissatisfied Patients Jan Feb Mar Apr May Jun At discharge 24 44 36 18 16 19 3-month 17

please answer part d please answer part d TABLE EX 12.4 Dissatisfied

TABLE EX 12.4 Dissatisfied Patients Jan Feb Mar Apr May Jun At discharge 24 44 36 18 16 19 3-month 17 24 15 8 11 7 follow-up Jul Aug Sep Oct Nov Dec 18 27 26 9 10 15 12 11 29 26 17 11 a. Determine the fraction of dissatisfied patients at discharge and on follow-up, for each month. b. Estimate the mean and standard deviation of the sampling distribution of dissatis- fied patients at discharge and at follow-up. For both surveys, determine the control limits for 95 percent confidence limits. d. For both surveys, construct appropriate control charts and identify any observa- tions that are not within the control limits. C

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