please answer Q 27 & 28 fastly

Quersion 27 Not yet answered An approach that can be used to identify areas in which you can make significant improvements by adapting or matching systems that are proven better is: Marked out of 100 Flag question Balance Scorecard Benchmarking Cost Reduction Value Analysis Querson 28 Not yet answered Marked out of 1.00 Flag question Data which have already been collected elsewhere, for some other purpose, but which can be used or adapted for the survey being conducted is: Sample Data Secondary Data Primary Data Population Data