Determine whether a sales appeal is appropriate for each of the following situations: (Objectives 2, 4, and 5)

a. You are responding to a complaint about the long lines at the checkouts in your store.

b. You are thanking an employee for delaying his lunch break because 12:30 p.m. was the only time an important client could be at your office.

c. You are responding to an inquiry from a prospective customer interested in purchasing an in-home theater system.