please answer Question 3

Case Study Global Cleaning Supply Global Cleaning Supply is a family-run business based in New Haven, Connecticut that specializes in commercial cleaning supplies and business support products for commercial, industrial, and institutional clients. Only a few computerized operations are in the business. In an effort to become more efficient and profitable, the vice president, Julia Thompson, has hired a systems analyst, Robert Hanover. Background Julia and Robert have made progress in the development of a strategic plan for Global Cleaning Supply. Robert is anxious to define the requirements for the new system. He has gathered more information and has created the following organization chart for Global Cleaning Supply. Charles Edwards President Jula Edwardi Vice President Andrew McClean Director of Sales Director of Finance Martha Seymour Director of Operations Sales Rep) Accounting Billing Clerk Dennis Martin Shopping Receiving Manages Customer Service Rep (5) George Thompson Warehouse Manager . Robert: Julia, it's time to start moving on the system investigation. The mission statement is finalized and strategic planning is well underway. I can see that the directors are beginning to think about how their departments can benefit from better information management. Charles Edwards President Julia Edwards Vice President Andrew McClean Director of Sales Anna McNally Director of Finance Martha Seymour Director of Operations Dennis Martin Shipping/Receiving Manager George Thompson Warehouse Manager Accounting/Billing Clerk (2) Sales Rep (6) Customer Service Rep (3) Julia: You're right! Andrew McClean found out that we lost a big order the other day because the customer was able to get the estimate much more quickly from a company in the Midwest because of their online presence. He's wondering just how many sales we are losing because of timeliness issues. I had Anna's group gather numbers for the directors about how many times our profit margin has been reduced because of human error somewhere along the order process. We are profitable, but could be more so by reducing error and becoming more competitive with timely information to our potential customers. Robert: Andrew's area of sales is a logical place to start the investigation. I need to interview sales and customer service representatives to get an idea of the requirements for the new information system. What kind of information will we include? What do we want to get out? What processes need to be managed? What are our business needs? numbers for the directors about how many times our profit margin has been reduced because of human error somewhere along the order process. We are profitable, but could be more so by reducing error and becoming more competitive with timely information to our potential customers. Robert: Andrew's area of sales is a logical place to start the investigation. I need to interview sales and customer service representatives to get an idea of the requirements for the new information system. What kind of information will we include? What do we want to get out? What processes need to be managed? What are our business needs? Julia: This will take some time, and a lot of information needs to be gathered. You should make sure you spend some time with the accounting clerks too, because they fill in for customer service representatives. Robert: I'm ready to get started! Question 3: Review the organizational model for the Global Cleaning Supply that mentioned above than answer the following: a) List the individuals you would like to interview from Global Cleaning Supply. (10 points) b) Prepare a list of objectives for each of the interviews you will conduct. (10 points) c) For each interview, prepare a list of specific questions to each individual you selected in Question 2 part A. (10 points) Question 4: Discuss in details the general steps for conducting interview. (25 points)