Question: Please answer questions 1-4 after reading chapter 11-15 . Use additional references and make sure you use citations if you quote directly from the book.

Please answer questions 1-4 after reading chapter 11-15. Use additional references and make sure you use citations if you quote directly from the book.

Chapters 11-15

1. Executive summary on key learnings from the book compared to "real" life findings in one's jobs, or the news.

2. What things stood out to you as important or interesting.

3. What in the readings surprised you or had you confused?

4. What have you learned during this course that relates to this reflection?

Book information : Health Care Operations Management 3rd Edition Langabeer II, James R.,Helton, Jeffrey Edition 3rd Edition ISBN 9781284194166 Format Digital

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