Please answer questions 4 & 5

case study is too big to upload. can you please answer that in general !

CASE STUDY#3: (5%) Case Study: Omnichowej Transformation Argos and Llanasat (2017)" Page 494 Note: All answers should be in relation to the case study, these are all original questions, and the answers are not in the intemet. Do not share your team's answer with anyone else. Each answer must contain the students' own explanation (rationality of argument) demonstrating in-deep understanding of the topic... Your grades are based on this! Please use the textbook (or a reliable internet resources) to support your argument or to describe a concept is necessary), but please remember to add quotations, citations, and references on APA Style. Please read the case study on the page 494 "Omnichannel Transformation Argos and Langsat (2017)" in your textbook and answer the following questions in the form of team activities. Questions: 1. What are the major components of customer satisfaction? Has this organization considered all the major components of customer satisfaction in this case study? Develop your analysis by focus on the strengths and weaknesses of this company. 2. Investigate the role of sales channels in this study. As a supply chain manager what issues you can change to support your customers satisfaction. 3. How did you find the supply chain management strategy in this company? See this question from four key aspects: Strengths, weaknesses, opportunities, and threats. 4. Analyze company forecasting methods. Do you know other ways to predict that can provide better services to the company's customers? Please analyze your suggestions. 5. As a supply chain manager, what other strategies (ie, IT, Operational development, and Innovation/Creativity) do you find useful for improving the quality of services for this company Details of Execution The ambition behind Fast Track meant the scale of change management would be larger than any other in Argos's five-year transformation plan. The program was split into three core programs: IT systems o Changes to Voice Operations/Warehouse Management/Sterling OMS. - Introduction of Paragon Dynamic Routing Solution and EPOD systems. Supply Operation and Systems Page 498 o Forecasting and replenishing home delivery across 163 hubs rather than one central site. The ability to forecast and replenish a Dark Hub" for North London to add additional capacity for the capital. Operational Development-which included 25 teams including Store Operations/Home Delivery/Distribution/Marketing/Customer Experience/Contact Centre/Finance/Digital/Procurement/Supply/Brand Management/HR. Activate Windows Additionally, Argos needed to recruit 3,300 customer fulfillment drivers, specially trained to deliver greater customer service at the doorstep. Innovation Argos was determined to set up, from scratch, the UK's leading same-day nationwide home-delivery proposition, aiming to genuinely surprise and delight customers and set new expectations-furthermore implementing this almost entirely within its own operation, giving it complete control of the performance, experience, and future development. Argos wanted to bring its friendly store experience to the customers' door-through the faces of local store colleagues. Many retailers and pure plays are chasing same-day delivery, often confined to urban areas using 3PLs, and early same-day cut-offs. Experience told Argos that the busiest order windows were early afternoon, so a midday cut-off was not good for many customers. Argos wanted as many customers as possible to experience same-day delivery even if they ordered in the afternoon, and regardless of whether they lived in Central London or Inverness. The modeling of North London showed a gap in our capacity to deliver the proposition. This resulted in the need to define and implement a technical and operational solution for a "Dark Hub." This was carried out in parallel to the main program and went from a property search to operational reality in 7 or 8 months and did not delay the timescales we were working to. Benefits Page 499 Fast Track Home Delivery is the leading delivery proposition across the UK. Not just for speed, but for convenience too. This has landed fantastically well with existing and new customers alike-the best way to demonstrate this is in their own words...! Twitter feedback from satisfied Fast Track customers "The fact that Argos do same day delivery on a Sunday makes me so happy." "Fantastic @Argos Online same day delivery. Lots of updates re delivery & txt when 15min away. Lottie is loving her freshly filled sand table." "@Argos Online Love your same day delivery service. It's superb. Especially great for baby things. Very impressed." "Big thanks to @Argos Online-only 3.95 for same day delivery, for something I urgently needed, that's amazing! @ArgosHelpers" "Seriously impressed by same day delivery from Argos. It's blown my simple wee mind. #easilyimpressed" Argos's online delivery feedback metric has improved significantly, with calls per order to its contact center halved, with the exception of a 100 percent uplift in calls checking if the website offering same day is correct! Activate Windows