please answer questions 4 and 5 a and b

Question 4 2 pts You manage social media for a local bar and you noticed the bar's social media activity was trending lower than normal social media activity posts on Facebook. A(1) What is the social media term for that activity? Explain/defend your answer. B(1) What should you do next? Explain/defend your answer. Edit View Insert Format Tools Table 12pt w Paragraph Question 5 2 pts In the family neighborhood restaurant example, we discussed in class, there were two KPI's that the restaurant used to determine if their new delivery with online ordering worked. Not using the two mentioned in this question, come up with another KPI that does not relate to revenue or profit but can be was used to determine if the delivery with online ordering worked. A (1) KPI B (1) What indicated success? Edit View Insert Format Tools Table 12pt > Paragraph ~ B IVA LV TRY